Privacy Policy

Privacy policy

This policy explains how Australian Permeable Concrete collects, uses, discloses, stores and protects personal information. We’ve adopted the Australian Privacy Principles in the Privacy Act 1988 (Cth) for handling that information.

You can read the Australian Privacy Principles on the Office of the Australian Information Commissioner’s website.

Information we collect and why

Personal information is information or an opinion that identifies an individual. The information we collect may include names, addresses, email addresses, telephone numbers and fax numbers.

We may obtain it through interviews, correspondence, phone calls, email, our website, publicly available sources or third parties. We collect personal information primarily to provide our services to you. When we collect it, we’ll explain why we’re collecting it and how we plan to use it.

Where reasonable and practical, we collect personal information directly from you. If a third party provides it, we take reasonable steps to make you aware of the information they have supplied.

Sensitive information

Sensitive information has the meaning given in the Privacy Act. We use it only for the primary purpose for which it was obtained, for a directly related secondary purpose, with your consent, or where the law requires or authorises its use.

Disclosure and third-party websites

We may disclose personal information to third parties with your consent, or where disclosure is required or authorised by law. We don’t guarantee the content or privacy policies of third-party websites linked from our site.

Storage and security

We store personal information in a way that reasonably protects it from misuse, loss and unauthorised access, modification or disclosure.

When the information is no longer needed for the purpose for which it was obtained, we take reasonable steps to destroy, remove or delete it. Most personal information is stored in client files, which are kept by us for a minimum of 5 years. Contact us if you have a question about information held in your file.

Access and correction

You can ask to access, update or correct the personal information we hold about you. Please make an access request in writing using our contact details. We don’t charge for access.

We take reasonable steps to keep personal information accurate, complete and up to date. If you believe the information we hold is incorrect or out of date, tell us so we can update our records and continue providing services to you.

Changes to this policy

We may update this privacy policy from time to time. The policy is available on this website.

Questions and complaints

If you have a question or complaint about this policy or the way we handle your personal information, contact our team at [email protected] or call 1300 010 499. Explain the information or concern you want us to review.